Call for Care is the urgent care navigation service commissioned to deliver a two-hour response for people in Bassetlaw to prevent an avoidable hospital admission or support timely discharge from the Emergency Department.
Health and social care professionals can refer by making a brief telephone call which will be answered by an experienced urgent care clinician. Following referral urgent response staff based in the locality will undertake a thorough assessment of the patient’s need, usually through a face to face home visit, and will make the necessary arrangements to enable them to remain safely at home.
The service is for patients aged 18 years and over whose health needs have deteriorated but do not require an acute hospital admission. They must be registered with a Bassetlaw GP or be a resident in the Bassetlaw local authority district.
The Bassetlaw Call for Care Service will launch across primary care from 29 July 2019 with wider rollout to follow across East Midlands Ambulance Service and Doncaster & Bassetlaw Hospitals. To facilitate its launch members of the mobilisation team will be visiting primary care organisations during June and July to showcase the service and answer any questions.